Parking fee payment
You can pay a parking fee at a parking meter, at a ticket machine, at an Urbanomat machine, or by using the Urbana SMS Parking service.
Parking fee payment at parking meters
You can pay a parking fee at a parking meter in a time-limited parking area where there are parking spaces along municipal roads, and where parking fees are applicable. The time-limited parking area is divided into three parking zones, namely Zone 1, Zone 2, and Zone 3. You can find a map of the parking zones here.
Parking meters enable quick and easy payment of the parking fee. Upon paying the parking fee, a parking ticket is printed for the user, which must be placed in a visible place on the inside of the vehicle's windscreen. The user can choose any length of parking time, taking into account the shortest and longest available time frame determined for each individual parking zone.
Payment of the parking fee at a parking meter is possible with cash, specifically coins of five different denominations (€2, €1, €0.50, €0.20 and €0.10). The parking meter does not return change, so it is necessary to pay the exact amount according to the desired parking time. Payment of a parking fee at a parking meter is also possible using the Valu payment system or with an Urbana city card. Depending on the amount paid, the corresponding parking time in hours and minutes is stated on the parking ticket.
Use of the parking meter is simple, as the user is assisted by both images and written instructions in the Slovenian language, as well as three foreign languages, namely English, German, and Italian. On each parking meter there is also the telephone number of the Traffic Management Centre, where the user can get additional information regarding the use of the parking meter, or report possible malfunctions of the parking meter.
Parking fee payment at Urbanomat machines
Payment of a parking fee at an Urbanomat machine is possible using cash, the Valu payment system, or with an Urbana city card (hereinafter Urbana). To activate this, you need an Urbana card, which you can buy at an Urbanomat machine. You can find more information about the Urbana card here.
Parking fee payment using the Urbana SMS Parking service
You can pay a parking fee in the time-limited parking area's parking spaces along municipal roads using the Urbana SMS Parking service. The time-limited parking area is divided into three parking zones, namely Zone 1, Zone 2, and Zone 3. You can find a map of the parking zones here.
To use the service, you need a registered Urbana SMS Parking account (hereinafter referred to as “account”), with registration being performed automatically upon first topping up. The account is linked to the user's phone number and does not require an Urbana card. Topping up the account can be done at Urbanomat machines or all other points of sale for buying and topping up Urbana cards. You can find a more detailed list of sales points here.
Topping up your account at an Urbanomat machine
- select "Urbana SMS Parking account top-up",
- call 00386 41 20 20 10 and touch the phone to the terminal,
- select the top-up option and payment method: cash/card,
- pay,
- the Urbanomat prints an account top-up receipt.
Topping up your account at sales points
- tell the cashier you wish to top up your Urbana SMS Parking account,
- call 00386 41 20 20 10 and touch the phone to the terminal,
- the cashier enters the desired top-up amount and completes the top-up transaction,
- the cashier hands you a top-up receipt.
Paying a parking fee by sending an SMS message
With a topped-up account, it is possible to pay a parking fee by sending an SMS message. The service is simple and safe for the user.
Send an SMS to the number 00386 41 20 20 10 with the following content:
- time-limited parking area where the vehicle is parked (example C2),
- vehicle registration number (example LJ12ABC),
- parking time in hours (example 2).
Spaces must be entered between individual text entries for the time-limited parking area (hereinafter the “area”), vehicle registration number, and parking time. Example: C2 LJ12ABC 2 (area C2, reg. no. of vehicle, number of hours).
In case you do not know the code of the area where you parked your vehicle, you will find it printed on the parking meter. The area code is printed next to the parking meter number, for example 189B1 – where B1 is the area code. You can also find a map of parking zones and areas here.
After successful payment of the parking fee, you will receive an SMS message, which is valid as proof of payment of the parking fee.
If you wish to receive an SMS notification about the expiry time of the paid parking fee, send an SMS message with the keyword OBVESTILO DA to the phone number 00386 41 20 20 10. The cost of the notification to the amount of EUR 0.06 will be charged to your account. If you wish to cancel SMS notifications about the expiry time of paid parking fees, send an SMS message with the keyword OBVESTILO NE to the phone number 041 20 20 10.
You can extend your parking time by repeating the above process for paying the parking fee. The parking time can be extended up to the maximum allowed parking time in each zone, or until the end of our operating time.
You can find images and written instructions for using the Urbana SMS Parking service here.
Communication with the system is in Slovene.
Frequently Asked Questions
The Urbana SMS Parking service is part of our payment system. It is a service that enables users to pay their parking fees in the time-limited parking area's parking spaces along municipal roads using their mobile devices to send SMS messages.
Registration takes place automatically the first time you top up your Urbana SMS Parking service account. You can top up at an Urbanomat machine or a point of sale for topping up and selling Urbana city cards. You can find a more detailed list of sales points here.
To pay a parking fee using the Urbana SMS Parking service, account registration is required, which is performed automatically when the account is topped-up for the first time. You can top up your account at an Urbanomat machine or a point of sale for topping up and selling Urbana city cards. You can find a more detailed list of sales points here.
To pay your parking fee, send an SMS to the phone number 041 20 20 10 with the following content: the time-limited parking area (hereinafter area) where the vehicle is parked, the vehicle registration number, and the parking time in hours. Spaces are required between individual entries.
Example: C1 LJ1234 3, where C1 represents the area, LJ1234 the registration number, and the 3 is the number of parking hours.
The vehicle registration number is not case-sensitive. Example: uppercase LJ1234, lowercase lj1234, mixed case lJ1234, or hyphenated lj-1234.
If you do not enter the number of hours at the end, you will pay for one hour of parking by default. Example: c1 lj1234.
After successful payment, you will receive a free SMS reply, which is valid as proof of payment of the parking fee.
You can top up your Urbana SMS Parking account at an Urbanomat machine or a point of sale for topping up and selling Urbana city cards. You can find a more detailed list of sales points here.
The use of the Urbana SMS Parking service is available to all mobile phone users, regardless of subscription type and operator type.
The use of the Urbana SMS Parking service is also available to foreign users with mobile phone service in Slovenia.
When using the Urbana SMS Parking service, the cost of an outgoing SMS message or a call to the number 041 20 20 10 is billed according to the price list of your mobile operator.
All incoming return SMS messages are free of charge, except messages received from the notification service for expired parking times, which you must register for. The cost of each such SMS message received, in the amount of EUR 0.06, is charged to your Urbana SMS Parking account.
You are not automatically notified when your paid parking time expires. You can subscribe to the expiry notification service, whereupon you will receive an SMS notification ten minutes before the expiry of your paid parking time. You can turn the notification service on or off at any time. To activate the notification service, send an SMS message with the content NOTIFICATION YES to the number 041 20 20 10. To turn off the notification service, send an SMS message with the content NOTIFICATION NO to the number 041 20 20 10.
The cost of each notification of the expiry of your paid parking, in the amount of EUR 0.06, is charged to your Urbana SMS Parking account.
The zone of the time-limited parking area is shown on the parking meters and on the traffic signs at the beginning of the street in each time-limited parking area.
Parking meter signage example: 149C13, where the number 149 represents the number of the parking meter and the number C13 represents the number of the time-limited parking area.
You can check the balance of your Urbana SMS Parking account by sending an SMS with the keyword BALANCE to the number 00386 41 20 20 10. You will be informed about the balance of your Urbana SMS Parking account with a free SMS reply. You can also check your balance on Urbanomat machines or at all points of sale for the Urbana city card. You can find a more detailed list of sales points here.
An Urbana city card is not needed to use the Urbana SMS Parking service. The Urbana SMS Parking account is linked to the user's mobile phone number.
The maximum possible balance on the Urbana SMS Parking account is €50.00.
No, the Urbana SMS Parking service works on all phones, even non-smart ones.
No, there is no need to install an app.
You can pay or extend the parking time up to the maximum permitted parking time in a certain time-limited parking area (hereinafter the area). You can find more detailed information on individual areas and rates here.
Payment of the parking fee in an area in which you have already exceeded the maximum allowed parking time is not possible
A parking fee will not be charged outside of working hours, even if you send an SMS to pay a parking fee.
You can extend the parking time by repeating the process for paying the parking fee before your parking time expires. The parking time can be extended up to the maximum allowed parking time in the parking zone, or until the end of our operating time.
You can extend or pay for additional parking time only 15 minutes after paying the original parking fee. If you send an SMS message for the payment of your parking fee extension less than 15 minutes after the first SMS message for the payment of your original parking fee (by mistake or because you did not receive a response from the server), you will receive the same SMS message as when you originally paid the parking fee, or the same message you should have received the first time. In this case, the balance of your Urbana SMS Parking account will not be charged again.
You can pay or extend your parking time up to the maximum permitted parking time in a certain time-limited parking area (hereinafter “area”). You can find more detailed information on individual areas and rates here.
Payment of a parking fee in an area in which you have already exceeded the maximum allowed parking time is not possible.
Buying only half an hour of parking time is not possible. Each hour is paid in full.
If the maximum allowed parking time is two hours, you can park in the same time-limited parking area again after two hours.
If the maximum allowed parking time in an area is four hours, you can park in the same time-limited parking area again after four hours.
In other time-limited parking areas, where parking is allowed for more than four hours, there is no time limit.
Yes, you can pay the parking fee for several different vehicles. In this case, it is necessary to send an SMS message paying the parking fee for each vehicle separately.
No, the Urbana SMS Parking account can only be linked to one phone number.
No, the Urbana SMS Parking account is linked to the user's mobile phone number. An Urbana city card is not needed to use the Urbana SMS parking service. It is not possible to transfer balance between the Urbana city card and the Urbana SMS Parking account.
No, you will only receive an SMS message notifying you of the expiry of your parking time if you have sufficient balance on your Urbana SMS Parking account.
When paying for the parking fee, you are always charged a full hour, even if there is less than an hour left until the end of the parking facility's operating hours. Conversely, no parking fee is charged if you try to pay outside of the parking facility's operating hours.
- Tell the cashier you wish to top up your Urbana SMS Parking account.
- Call 041 20 20 10 and touch the phone to the terminal.
- The cashier will enter the desired top-up amount and complete the top-up transaction.
- The cashier will hand you a top-up receipt.
- At the Urbanomat machine, select Urbana SMS Parking account top-up.
- Call 041 20 20 10 and touch the phone to the highlighted part of the terminal.
- Select the top-up option and payment method: Cash or Bank card.
- Settle the amount.
- The Urbanomat will print an account top-up receipt.
Wardens in charge of checking parking fee payments in time-limited parking areas carry PDAs with a special app. They enter the registration number of the vehicle into the app and check the status of its parking fee. Please be careful when entering the amount and registration number of the vehicle while using the Urbana SMS Parking service.
Upon account registration or first top-up
Welcome to the Urbana SMS Parking system. By sending NOTIFICATION YES to the number 041 20 20 10, you can subscribe to the notification service, where you will receive a notification 10 minutes before the expiry of your parking time. The cost of an expiry notification is EUR 0.06.
Successful parking fee payment
Parking fee payment for LJ1234 was successful.
Zone: C2
Validity: 13:01 (04.08.2015)
Price: EUR 2.10
Account balance: EUR 47.90
Notification 10 minutes before parking time expiration
The parking time for LJ1234 in zone C2 expires at 13:01 (04.08.2015)
Parking time extension successful
Parking time extension for LJ1234 was successful.
Zone: B1
Validity: 15:01 (04.08.2015)
Price: EUR 1.40
Account balance: EUR 46.50
When subscribing to the notification service
You have subscribed to the parking fee notification service. The cost of each notification is EUR 0.06. Unsubscribe by sending NOTIFICATION NO to the number 041 20 20 10.
When unsubscribing from the notification service
You have unsubscribed from the parking fee notification service. Re-subscribe to the service by sending NOTIFICATION YES to the number 041 20 20 10.
Checking your account balance
Your Urbana SMS Parking account balance is EUR 46.50.
Payment declined due to insufficient balance on your Urbana SMS Parking account
Parking fee payment declined. Your account balance is lower than the required EUR 0.70. Account balance: EUR 0.50
Payment of parking fee in case the user tries to pay the parking fee before topping up their phone for the first time
The user (phone number of the user) is not registered. Top up your account at an Urbanomat machine or Urbana card sales point and try again.
Wrong zone or parking time
Parking fee payment unsuccessful. In zone C1, the maximum parking time is 2 hours.
Wrong zone
Non-existent zone. Please check the data. Zone: G256
A payment attempt when the maximum allowed parking time in the zone has been exceeded
Parking fee payment declined: not enough time has passed since previously parking in zone C1.
Purchase or extension of parking time outside the operating hours of the parking facility
Parking fee payment is currently not required.
Extension of parking time when the maximum allowed parking time is exceeded
Parking time cannot be extended. The maximum allowed parking time in this zone has been exceeded.
Incorrect format of SMS message sent
Incorrect SMS format. Please send an SMS with one of the following two formats: ZONE REGISTRATION or ZONE REGISTRATION TIME. For example: C1 LJ1234
For account balance, send an SMS saying: BALANCE
Technical error (e.g. timeout)
Parking fee payment failed, please try again.